Determining critical factors of Six Sigma initiatives: a study of the American Society for Quality Region 12
Flynn, Shawn W.
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Six Sigma is a popular quality and business improvement method that has received wide spread notoriety. There has not been a study to determine what are the key proportions of the Six Sigma universe, which contribute to success and failure in initiatives. The prevailing literature was examined to determine what critical factors are involved for success or failure in Six Sigma initiatives. The study measured whether or not organizational impact, financial effectiveness and success rates of initiatives are directly dependent on critical factors. An electronic survey was used, as the research instrument and distributed to American Society for Quality Region 12. The data was analyzed using the mean, the mode and multiple regression. The results of the sample's responses indicated positive upfront support for Six Sigma initiatives, poor follow through and sweeping bottom line gains were not apparent and the need for a larger study to draw more definitive conclusions.