Caregiver and Business Operator Perception of Communication Accessibility
Rives, Autumn L.
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The purpose of this study was to answer the primary research question: How do caregivers of persons with aphasia and business operators perceive communication accessibility in community businesses? Participants consisted of five business operators and five individuals who were caregivers to people with aphasia. Caregivers consisted of family members, significant others, or close friends. In-depth, face-to-face interviews focused on participant perceptions of communication accessibility. Interview questions for operators and caregivers consisted of open-ended questions to allow for in-depth, qualitative examination of participant perceptions. The researcher transcribed each interview and input the information for analysis using the NVivo8. The researcher then identified the nature and common themes of responses from caregivers and operators. The current study could not control for biased answers from interviewees.